Need help with your Walk Profile, account, payment, refund or access? Email us and include enough information for us to locate the relevant account or purchase.
For purchase questions, please write from the email address used at checkout whenever possible.
Account and technical support
Tell us what page you were using, what you expected to happen and what you saw instead. Screenshots can be helpful, but do not send passwords, full card numbers or other highly sensitive credentials.
Refunds
See our Refund Policy. Include the purchase email and any Stripe receipt or transaction reference you have.
Privacy requests
For access, correction or deletion requests relating to personal information, use the same support email and write “Privacy request” in the subject line.
Safety note
DearKind support cannot provide emergency veterinary or behavioural crisis care. If a dog or person is in immediate danger, contact an appropriate local veterinarian, emergency service or qualified behaviour professional.